| About Us The Royal Opera House is completely dedicated to your total satisfaction. |
| Making A Purchase Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order. We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency. We accept Visa, Mastercard, Amex, Switch, Solo, Visa Electron, Delta. |
| Delivery Schedule Giftware products which are in stock will be shipped within 7 working days. Recordings will be shipped within 7 to 10 days. If an item is out of stock we will notify you via email. |
| Tax Charges For orders made from the UK or the European Union, 17.5% VAT is added all other orders are VAT free. Tax free where applicable . |
| Credit Card Security All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. |
| Guarantee Goods purchased from the Royal Opera House Shop can only be returned in the event of there being a fault in the manufacture. |
| Reaching Us If you need to reach us, please email us at rohshop@roh.org.uk, alternatively, you can call us between 10.00 - 19.30 Monday to Saturday on 020 7212 9331 (International +44 20 7212 9331), fax us on 020 7212 9256 or write to us at Royal Opera House, Covent Garden, London. WC2E 9DD. |
| Privacy Policy The Royal Opera House does not disclose buyers information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' option. |
| Returns Policy We will be happy to exchange unused purchases from the ROH Shop returned in perfect condition with a valid receipt within 28 days. No refund except on faulty goods. We are unable to accept items that have been previously exchanged. This does not affect your statutory rights. |
